Metric breakdown
- Script Greeting14/20
Skipped the loyalty sign-up mention on a retail-only customer.
- Value Framing17/25
- Objection Handling20/25
- Asking for the Sale12/20
- Loyalty Mention9/10
Missed naming the time-savings benefit for busy customers.
Strengths
- Highlighted the ceramic-protect upsell at the right moment.
- Confirmed the membership terms so the customer felt informed.
Opportunities
- Skipped the loyalty sign-up mention on a retail-only customer.
Recommendations
- Try the 'two-option' close: Plus vs. Unlimited, never yes/no.
Recording
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Transcript
Attendant: Welcome to Riverside Express! Heading through today? Customer: Just the basic wash. Attendant: Got it — a lot of folks in your spot end up loving the Unlimited plan...